We will NEVER intentionally share your email address or any other information with ANYONE, ever!
Your personal information will always be guarded to the best of our ability, and we get NO ACCESS at any point to your credit card or other billing information. That is collected by trusted payment providers such as PayPal and Stripe on our behalf.
We guard what limited information we do store to the best of our abilities, certainly better than most companies our size, and probably better than most large companies. We have our Forum isolated on a separate web and database server.
NONE of your billing information is stored on our systems. We store only your name, email address, address, phone, company, and license information after making a purchase. These are the bare essentials. For recurring subscriptions (rare, but we have a few), the payment provider stores the payment info, e.g. PayPal or Stripe.
We do not sell or disseminate your personal information to anyone. In some cases, regional Bitsum resellers (part of the Bitsum network) may have acquired your email and have their own privacy policies. However, if you ordered through Bitsum.com, then that is not the case. We send a newsletter rarely, but only with clear and functional unsubscribe links, of course. You can unsubscribe on your Profile page.
The software activation (licensing) process simply sends the activation code, user name, and version information. The update process simply checks the latest available version against the current version and then acts accordingly with our great single-click updater.
Starting in 2017, limited application telemetry may be used in some applications. Any data collected is only about what features are in use, or data to allow us to improve them, and none of it be of a personal nature (not even accidentally!). Further, it will be entirely anonymized and no IPs or licenses recorded in the telemetry. You will be told exactly what is sent in this future scenario by the opt-in process, so let us not get ahead of ourselves. There is no risk of data intrusion or privacy violation here, as we are talking about metrics like — “Is ProBalance enabled?” .. “How many times did ProBalance act?”… etc.. This allows us to improve the algorithm. Again, not done yet, and will be opt-in when done.
CEO – Bitsum LLC