If you receive an “Unknown error” or “Invalid code”, please check to ensure that your activation code is entered correctly. The name does not matter, only the code.
If you receive a “Can not access server”, please check that your internet connection is working. Then follow these steps:
- Try opening the Edge browser (specifically) and visiting https://activate.bitsum.com . If successful, it should forward to https://bitsum.com . If unsuccessful, then:
- Can other sites be accessed? If so, see #2.
- If no other sites can be accessed, check your Internet Options. Process Lasso shares the library that Edge uses, so if Edge can’t connect, neither can Process Lasso.
- In rare cases, we’ve seen the system HOSTS file modified by prior use of a crack or keygen to prevent connection to our servers. Correct it by this guidance.
Some problems could be temporary, so you may simply want to try again later.
Contact Us if you have continued troubles or questions.